How to report a bug or problem or an issue

Let's try not to waste your and our time

First of all, please check if what you have in mind has been answered and solved before. The ways to check for that are described in the support page and menu item.

Information you *must* include

We are completely unable to read your mind, so each and any time you want to open an issue, please include:
  • A complete description of what is the problem (in full details, all details), how it happens, on which platform, which hardware, which devices, which operating system version, kernel, distribution
  • what version of FreeSWITCH or Asterisk are you using
  • What version of GSMopen or celliax are you using
  • the results of "aplay -l | grep card"
  • the results of "lsmod|grep snd"
  • the results of "ls -l /dev/ttyA*" and "ls -l /dev/ttyU*" and "ls -l /dev/snd*"
  • the full GSMopen or celliax config file
  • the relevant portions of the dialplan
  • full debug information (if relevant)

How to generate debug information

On FreeSWITCH: do not load gsmopen automatically at FS startup. From the CLI, type (without quotation marks): "console loglevel 9" "fsctl loglevel 9" "load mod_gsmopen" then replicate the problem. Please include all the output On Asterisk: do not load gsmopen (or celliax) automatically at asterisk startup (edit modules.conf and add a "noload => chan_celliax.so" line if needed). Edit logger.conf and modify the last lines to be (without quotation marks): "console => notice,warning,error,debug" "full => notice,warning,error,debug,verbose" Start Asterisk, and from the CLI (without quotation marks): "set debug 100" "load chan_celliax.so" then replicate your problem. Please include all the output